Privacy Policy

Last updated: Aug 05, 2026

This policy explains how Avenia Digital Products (“we”, “us”, “our”) handles personal information when you visit our website, contact us, create an account, purchase a Pro license, or interact with our blog.

This policy applies to our website and services. It does not apply to online stores run by other people using the Avenia Digital Products WordPress plugin. If you bought a digital product from someone else’s site, contact that store owner for their privacy policy.

Who we are

Avenia Digital Products provides a WordPress plugin for selling digital downloads, license keys, and subscriptions. Our website is used for product information, documentation, support, license sales, and related communications.

Information we collect

Information you provide

  • Contact and support requests: name, email address, topic, optional site URL, optional license key, and your message.
  • Account registration and login: email address, name, and password (stored in hashed form).
  • Blog comments: name, email address, optional website URL, and comment text.
  • Pro license purchases: billing name, email address, and payment details needed to complete the order. Card and PayPal payment details are handled by our payment providers, not stored on our servers.

Information collected automatically

  • Technical data such as IP address, browser type, device type, referring page, and pages visited.
  • Cookies and similar technologies described below.

Information from third parties

  • Payment processors (such as Stripe or PayPal) may provide transaction status, billing email, and limited payment metadata so we can fulfill your purchase and support your license.
  • Downloads and account access for this plugin are subject to the policies of aveniadigitalproducts.com.
  • If you download the free plugin from WordPress.org, that download is subject to WordPress.org’s policies as well.

How we use your information

We use personal information to:

  • Respond to contact, support, and pre-sales messages
  • Create and manage customer accounts
  • Sell, activate, and support Pro licenses
  • Send transactional emails (order confirmations, license delivery, password resets, and support replies)
  • Publish and moderate blog comments when that feature is enabled
  • Operate, secure, and improve our website
  • Comply with legal obligations and resolve disputes

We do not sell your personal information.

Legal bases (EEA, UK, and similar regions)

Where required by law, we rely on:

  • Contract — to provide accounts, licenses, and support you request
  • Legitimate interests — to secure our site, prevent abuse, and improve our services
  • Consent — where you opt in (for example, non-essential cookies or optional marketing, if offered)
  • Legal obligation — where we must retain or disclose information by law

Cookies and similar technologies

Our website may use cookies and local storage for:

  • Essential operation (sessions, login state, security)
  • Preferences you choose (where available)
  • Analytics and performance measurement (if enabled)

You can control cookies through your browser settings. Blocking essential cookies may prevent some parts of the site from working, including login.

Third-party services

We use trusted service providers to run our business, such as:

  • Hosting and infrastructure
  • Payment processing (Stripe, PayPal, or similar)
  • Email delivery
  • Analytics or error monitoring (if enabled)

These providers process data on our behalf under contractual terms that limit use to providing their service to us.

Data retention

We keep personal information only as long as needed for the purposes above, including:

  • Support messages — for a reasonable period to handle follow-up and record-keeping
  • Account data — while your account is active and for a limited period after closure
  • License and billing records — as required for tax, accounting, and license verification
  • Blog comments — while published or as needed for moderation records

We may retain anonymized or aggregated data that no longer identifies you.

Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure. Use a strong, unique password for your account.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Export your information in a portable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us through the contact page on our website. We may need to verify your identity before responding.

If you are in the EEA or UK, you may also lodge a complaint with your local data protection authority.

Children

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

International transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the revised policy.

Contact

Questions about privacy or this policy:

Use the contact form on our website.

For plugin support and license issues, include your site URL and license key when relevant so we can help you faster.